Privacy Policy

Effective Date: 6/1/2026
Last Updated: 6/1/2026

SD Cleaning Services respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how SD Cleaning Services, referred to as “SD Cleaning Services,” “we,” “us,” or “our,” collects, uses, stores, protects, and shares information when you:
 

• Visit our website

• Request an estimate

• Schedule cleaning services

• Contact us by telephone, email, text message, or website form

• Become a residential or commercial customer

• Make a payment

• Subscribe to communications

• Interact with us through social media or third-party platforms
   

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
The information we collect depends on how you interact with us and which services you request.

Personal and Contact Information we may collect:

• Name

• Business or organization name

• Mailing address

• Service address

• Billing address

• Email address

• Telephone number

• Preferred method of contact

• Job title or business role

• Information about authorized representatives or property contacts
   

Service and Property Information
When you request an estimate or schedule cleaning, we may collect information about the property and requested services, including:

• Property type

• Building size

• Number of rooms, offices, floors, restrooms, or service areas

• Cleaning frequency

• Requested service dates and times

• Building operating hours

• Property access instructions

• Parking or loading instructions

• Alarm or entry procedures

• Lockbox information

• Access-card details

• Information about pets or animals

• Surface types

• Cleaning-product preferences

• Allergies or chemical sensitivities

• Areas requiring special care

• Photographs or videos of the property

• Information about hazards or restricted areas

• Notes related to the requested cleaning service

Please do not provide unnecessary personal, confidential, financial, medical, or security information through a general website form.

Commercial Account Information
For commercial customers, we may collect:

• Company name

• Facility address

• Billing contact

• Property manager or facility manager information

• Vendor registration details

• Purchase-order information

• Insurance requirements

• Security procedures

• Service schedules

• Building access requirements

• Employee or contractor identification requirements

• Authorized customer representatives

• Cleaning specifications and inspection reports
   

Payment and Transaction Information
When you pay for services, we may collect or receive:

• Billing name and address

• Invoice information

• Payment status

• Transaction amount

• Payment date

• Limited payment method details

• Records of refunds, deposits, adjustments, or disputed charges
   

Payments may be processed by a third-party payment provider. We may not directly receive or store your complete credit-card or bank-account number.
Your payment provider’s handling of your information is governed by its own privacy policy and terms.

Communications
We may collect and retain information contained in:

• Emails

• Text messages

• Telephone messages

• Website inquiries

• Estimate requests

• Customer support requests

• Complaints

• Reviews

• Survey responses

• Social-media messages

• Written correspondence
   

Telephone calls may be documented through written notes. We will not record calls without providing any notice or obtaining any consent required by law.
Website and Device Information

When you visit our website, our website providers, or we may automatically collect information such as:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Referring website

• Pages visited

• Date and time of access

• Time spent on pages

• Links selected

• Website interactions

• Error logs

• Cookie identifiers

• Advertising or analytics identifiers
  This information may be collected through cookies, pixels, log files, analytics services, and similar technologies.
   

2. How We Collect Information
We may collect information:

• Directly from you

• Through website forms

• During telephone or email conversations

• Through text messages

• During property inspections or estimates

• Through service agreements and invoices

• From an authorized property manager, employer, landlord, tenant, contractor, or representative

• Through payment processors

• Through scheduling or customer-management platforms

• From social-media platforms

• Through website analytics and advertising services

• From publicly available business directories or records

• From referral partners when permitted by law
   

3. How We Use Information
We may use collected information to:

• Respond to inquiries

• Prepare estimates and proposals

• Schedule and provide cleaning services

• Communicate about appointments

• Confirm building access

• Assign cleaning personnel

• Customize cleaning plans

• Process payments

• Send invoices and receipts

• Manage recurring services

• Provide customer support

• Address service concerns

• Document property conditions

• Evaluate damage or quality-control claims

• Maintain service records

• Improve our services

• Train and supervise personnel

• Manage customer relationships

• Prevent fraud or unauthorized activity

• Protect our customers, employees, and property

• Comply with legal, tax, insurance, and accounting obligations

• Enforce our agreements and Terms and Conditions

• Send marketing communications when permitted

• Analyze website traffic and performance

• Maintain and secure our website and business systems
   

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent when required.

4. Property Access Information
Customers may provide keys, lockbox codes, alarm instructions, access cards, building codes, or other property-access information.

We use this information only for authorized business purposes, including:

• Entering the property for scheduled services

• Securing the property when service is completed

• Coordinating approved employee or contractor access

• Responding to access problems

Customers should provide only the access information reasonably necessary for service.

Customers should notify us immediately when:

• An access code changes

• A key or access card is no longer valid

• An employee or representative is no longer authorized

• Building security procedures change

• An access device is lost or stolen

We may store access instructions within restricted customer records. However, no physical or electronic storage method can guarantee absolute security.

5. Photographs and Videos
We may take photographs or videos of service areas for legitimate business purposes, including:

• Preparing an estimate

• Documenting preexisting conditions

• Documenting completed work

• Quality control

• Employee training

• Investigating service concerns

• Supporting insurance or damage claims

• Maintaining project records

We will make reasonable efforts to avoid intentionally photographing:

• Personal identification documents

• Financial records

• Passwords

• Security codes

• Confidential customer files

• Medical information

• Children or private occupants

• Other unnecessary sensitive information
   

We will not use identifiable photographs of a customer’s home, business, employees, occupants, or property for advertising or social media without permission.

6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:

• Enable website functions

• Remember user preferences

• Maintain website security

• Understand website traffic

• Identify technical problems

• Measure advertising performance

• Improve website design and content

• Provide relevant advertising where permitted

Cookies are small data files stored on your browser or device.
You may be able to disable or delete cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

7. Analytics
We may use third-party analytics providers to understand how visitors use our website.
Analytics providers may collect information such as:

• Pages viewed

• Visit duration

• General location

• Browser and device information

• Referring website

• Website interactions

We use this information to evaluate website performance, improve content, and understand how customers find our services.
Before publication, this section should identify any analytics services actually used, such as:

• [Google Analytics]

• [Wix Analytics]

• [Other Analytics Provider]
   

8. Advertising and Remarketing
We may use advertising platforms to promote our services and measure advertising results.
Depending on the tools used, advertising providers may use cookies or similar technologies to:

• Measure conversions

• Understand advertising performance

• Limit repeated advertisements

• Create advertising audiences

• Show advertisements based on prior website visits

Before publication, this section should identify any advertising platforms actually used, such as:

• [Google Ads]

• [Meta/Facebook Advertising]

• [Instagram Advertising]

• [Other Advertising Provider]

Where required, users will be given the ability to manage cookie or advertising preferences.

9. Email Communications
We may use your email address to send:

• Estimate information

• Appointment confirmations

• Scheduling updates

• Invoices

• Payment receipts

• Service notices

• Customer-support messages

• Requested information

• Occasional promotional communications
   

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us.
Even after opting out of marketing emails, you may continue to receive non-promotional communications related to active services, appointments, invoices, payments, access, safety issues, or legal notices.

10. Text Messages
When you provide a mobile telephone number, we may send text messages concerning:

• Estimate requests

• Appointment confirmations

• Arrival notices

• Scheduling changes

• Property-access issues

• Service updates

• Invoice or payment reminders

• Customer-support matters
   

Marketing text messages will be sent only with any consent required by law.
You may opt out of promotional text messages by replying STOP or by contacting us. You may reply HELP for assistance where supported.
Message and data rates may apply. Message frequency may vary.
Consent to receive marketing text messages is not a condition of purchasing cleaning services.
Mobile telephone information and text-message consent will not be sold or shared with unrelated third parties for their independent marketing purposes.

11. How We Share Information
We may share information with third parties that help us operate our business and provide services.
These providers may include:

• Website hosting companies

• Website form providers

• Scheduling platforms

• Customer-relationship management providers

• Payment processors

• Accounting and bookkeeping providers

• Email providers

• Text-messaging providers

• Cloud-storage providers

• Analytics providers

• Advertising platforms

• Insurance providers

• Attorneys, accountants, and professional advisers

• Background-check or vendor-compliance providers

• Qualified employees and subcontractors

• Information technology and cybersecurity providers

These parties may access information only as reasonably necessary to provide services to us or as otherwise permitted by law.

12. Employees and Subcontractors
We may share necessary customer and property information with employees or approved subcontractors assigned to perform services.
This information may include:

• Customer name

• Service address

• Contact information

• Cleaning instructions

• Schedule

• Entry procedures

• Parking information

• Property notes

• Safety information

• Areas authorized for cleaning

Personnel should receive only the information reasonably necessary to perform assigned work.

13. Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, court order, subpoena, or legal process

• Respond to government or regulatory requests

• Protect the rights or property of SD Cleaning Services

• Enforce a contract or payment obligation

• Investigate suspected fraud

• Protect the safety of customers, employees, contractors, or the public

• Report criminal activity or dangerous conditions

• Submit or defend an insurance claim

• Respond to an emergency

• Prevent misuse of our website or services
   

14. Business Transfers
If SD Cleaning Services is sold, reorganized, merged, financed, or transfers some or all of its assets, customer information may be transferred as part of that transaction.
Any successor will remain subject to applicable privacy obligations concerning the transferred information.

15. Sale of Personal Information
SD Cleaning Services does not sell personal information for money.
We do not knowingly sell or rent customer lists, service addresses, telephone numbers, email addresses, building-access information, or text-message consent to unrelated third parties.
Some privacy laws may define certain advertising or data-sharing activities as a “sale,” “sharing,” or use for targeted advertising, even when money is not exchanged.
Where applicable, we will provide any opt-out rights required by law.

16. Sensitive Information
Depending on the services requested, we may receive information that could be considered sensitive, such as:

• Precise property location

• Access codes

• Alarm instructions

• Key information

• Information about building occupants

• Information about disabilities, allergies, or chemical sensitivities

• Payment-related information

We ask customers not to provide sensitive information unless it is reasonably necessary for service.
We will use sensitive information only for authorized purposes and will obtain consent when required by applicable law.

17. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Safeguards may include:

• Password protection

• Access limitations

• Secure payment processors

• Restricted customer records

• Employee confidentiality expectations

• Software updates

• Secure cloud services

• Appropriate disposal procedures

• Incident-response practices

No website, email system, wireless network, electronic database, or storage method is completely secure. We cannot guarantee absolute security.
Customers should avoid sending highly sensitive information through ordinary email or unsecured website forms.

18. Data Retention
We retain information for as long as reasonably necessary to:

• Provide services

• Maintain customer accounts

• Manage recurring contracts

• Process payments

• Resolve disputes

• Respond to complaints

• Maintain insurance records

• Meet tax and accounting obligations

• Comply with legal requirements

• Enforce agreements

• Maintain legitimate business records

Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably needed, we may delete, destroy, anonymize, or securely archive it in accordance with our business practices and applicable law.

19. Data-Breach Notification
If we discover a security incident involving personal information, we will investigate and take reasonable steps to contain and address the incident.
We will provide notices to affected individuals, regulators, consumer-reporting agencies, or other parties when required by applicable law.

20. Your Privacy Choices
Depending on your relationship with us and applicable law, you may be able to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of promotional email

• Opt out of promotional text messages

• Manage cookies through your browser

• Ask questions about our privacy practices

• Request a copy of certain information

• Appeal the denial of an applicable privacy request

• Opt out of the sale of personal data, targeted advertising, or certain profiling where applicable

Some requests may be limited by legal exceptions. For example, we may need to retain information for tax, accounting, fraud-prevention, contractual, insurance, or legal purposes.

21. Oregon Privacy Rights
Where the Oregon Consumer Privacy Act applies to SD Cleaning Services and to the information involved, an Oregon consumer may have rights that include:

• Confirming whether we process the consumer’s personal data

• Obtaining access to personal data

• Correcting inaccuracies

• Requesting deletion

• Obtaining a portable copy of certain personal data

• Obtaining a list of specific third parties to whom personal data was disclosed, where required

• Opting out of the sale of personal data

• Opting out of targeted advertising

• Opting out of certain profiling

• Withdrawing consent for the processing of sensitive data

• Appealing the denial of a privacy request

These rights apply only when the business, consumer, data, and processing activity are covered by the law.
We will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

22. How to Submit a Privacy Request
To submit a privacy request, contact us using the information at the end of this Privacy Policy.
Your request should include:

• Your full name

• Your contact information

• Your relationship with SD Cleaning Services

• The nature of your request

• The service address or account information needed to locate your records

We may take reasonable steps to verify your identity before completing a request.
Verification may require confirming information already associated with your customer record. We will not request more information than is reasonably necessary.
Authorized agents may submit requests when permitted by law. We may require proof that the agent is authorized to act for the consumer.

23. Appeals
Where applicable law provides an appeal right, you may appeal a denied privacy request by contacting us and stating that you wish to appeal.
Please include:

• Your original request

• The date of our response

• The reason you believe the decision should be reconsidered

We will respond within the period required by applicable law.

24. Universal Opt-Out Signals
Where required by applicable law and supported by our website systems, we will process recognized browser-based universal opt-out preference signals for the device or browser sending the signal.
These signals may apply to the sale of personal data or targeted advertising as defined by applicable law.
A universal opt-out signal may not identify you by name and may apply only to the browser or device from which it is sent.

25. Children’s Privacy
Our website and cleaning services are intended for adults and business representatives.
We do not knowingly collect personal information online from children under 13.
Children should not submit information through our website without the involvement of a parent or legal guardian.
If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
26. Third-Party Websites
Our website may contain links to third-party websites, social-media pages, payment services, review platforms, or other online services.
We do not control the privacy, security, or content practices of those third parties.
You should review the privacy policy of any third-party website or service you visit.

27. Social Media
When you communicate with us through Facebook, Instagram, Google, LinkedIn, or another social platform, the platform may collect and process information according to its own privacy policy.
Information you post publicly may be visible to others.
Please avoid posting service addresses, access codes, billing information, or other sensitive information in public comments or reviews.

28. Customer Reviews and Testimonials
We may ask customers to provide reviews or testimonials.
We will not publish a customer’s full name, photograph, business identity, or identifiable property information in our own marketing without appropriate permission.
Reviews posted directly to third-party websites are governed by the policies of those platforms.

29. Employment Applicants
If you apply for employment or contract work with SD Cleaning Services, we may collect:

• Name and contact information

• Employment history

• References

• Availability

• Qualifications

• Driver information

• Background-check authorization

• Other information relevant to the application

Applicant information will be used for recruiting, evaluating qualifications, conducting permitted screenings, and maintaining employment-related records.
A separate applicant or employee privacy notice may apply.

30. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:

• Changes in our services

• Changes in technology

• Changes in vendors

• Changes in legal requirements

• Changes in our information practices
  The revised Privacy Policy will be posted on our website with an updated effective date.

Material changes will apply prospectively unless otherwise required by law.

31. Contact Us
Questions, concerns, or privacy requests may be directed to:
SD Cleaning Services
[Business Mailing Address]
[City, Oregon ZIP Code]
Phone: 971-502-9180
Email: info@sdcleaningservicespdx.com
Website: sdcleaningservicespdx.com

Please use the subject line “Privacy Request” when contacting us by email.